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Anticoagulation service users encouraged to share their feedback

Health bosses in Staffordshire are encouraging patients that have used or who are currently using the local anticoagulation services to share their experiences by filling out a simple survey. These services are often accessed through a primary care setting, such as your local GP, or at hospital and the CCGs across Staffordshire and Stoke-on-Trent are now in the process of reviewing the service for patients who are prescribed anticoagulant medicines.  

Anticoagulation medication helps prevent blood clots which can lead to serious conditions such as stroke and heart attack. Anticoagulants work by interrupting the process involved in the formation of blood clots and they can sometimes be called "blood-thinning" medicines. The most commonly prescribed anticoagulant medications include:

  • Warfarin
  • Rivaroxaban
  • Dabigatran (Pradaxa)
  • Apixaban (Eliquis)
  • Edoxaban (Lixiana).

Mel Mahon, Head of Primary Care Commissioning across the six Staffordshire CCGs said: “We really value feedback from our patients. Surveys are a highly beneficial tool that help us learn about the ways we can improve and ensure patients have the best possible experience when using the service.

“The information we receive from this survey will be used to help shape the future of the service we provide in Staffordshire and Stoke-on-Trent. We are particularly keen to make sure that our service is accessible to everyone that might need it.”

People will be asked a number of more personal questions as part of the survey which include things such as their age, ethnicity and gender. The CCGs include these questions to ensure that they have engaged with a variety of service users across the county. What’s more, this survey is confidential, and you don’t need to provide your name.

Mel added: “If you, a member of your family, or someone you care for have used our anticoagulation service in the past, or are a current user, I would encourage you to share your experiences through our survey.”

To find out more about Anticoagulation and specifically Anticoagulant medicines you can visit the NHS website.

The survey closes on Friday 11 October and can be completed online by visiting

You can also access a print version as well as the online survey via one of the six CCG websites: